I had been dreading the process of creating a new website for a while. My past experience in designing sites had been very frustrating. Generally the webmaster promises much but delivers little. The main issue is the inability to understand or grasp the creative aspect of the project and the end product looks like nothing I ever envisioned. And as far as timing, they also seemed to drag on endlessly without the final product ever taking form.
Researching and discussing my project with various companies did nothing to dispel my dread. It seemed that the main goal of everyone I spoke with was to tell me what they would NOT or could NOT do. Every little change would incur an additional (massive) fee. Besides which, I was not confident at all that anybody really understood the concept and design issues I wanted to implement. I contacted Chris of Navega Bem after finding him through Google and received a proposal. Unlike the others, it was a complete proposal which included features such as the marketing of the site after its completion. I felt that here was a company not only interested in creating a site but in seeing it successful AFTER launch. The price was very fair, but what definitely caught my attention was Chris stating that they would work on the site until it was “the way I wanted it to be”. I was a bit (very) skeptical….but decided to take the plunge and I am so glad I did.
From the start, the process was a re-discovery of what good customer service is. In fact, my business is customer service based but I felt that I was “going back to school” as I watched Chris manage the project. I learned a lot. Responses were immediate – always. Assistance on the part of his team is total, 100% of the time. Issues get resolved on the spot and there is flexibility. Best of all, Chris makes web designing fun and relaxing. I always felt like I was being heard. I actually started to enjoy the whole process which was (very) unexpected. I don’t remember ever feeling frustrated or that Chris and his team were taking things in a direction I did not want, and I consider myself a demanding customer. Chris does not take the shortcut ever. He will propose what is best for the client/website even if it takes him more time to implement it. The team is very creative and talented and does not do things in a standardized fashion. The features they came up with are one of a kind. Who wants a website that looks like everyone else’s!
I now have a stellar site – both visually as well as technically. I could not wish for anything to be better. Chris and the team are working daily to market the site and continue to be available to me with any questions I may have or to provide assistance with training. I have already referred Navega Bem to some of my friends and recommend them highly.
Distinctive Italy Weddings (www.distinctiveitalyweddings.com)